Services

From the AixBOMS Basic Service to „full service“ - the right choice for everyone

AixpertSoft and its Partner company offer extensive service portfolios. Ranging from various AixBOMS support options (Basic, Standard, Extended), through introductory, installation and project planning services (AixBOMS Project Services) to neutral consulting (market research, tender support, studies), we accompany all requirements if desired.



Overview of our support options (AixBOMS Maintenance)


AixBOMS Basic Support

  • Hotline Service from 9 am to 5 pm (CET)
  • Online ticket system (24/7)
  • AixBOMS Update Service (Free Download)
  • 36 months of liability for material defects for releases and service packs

AixBOMS Standards Support

  • all the features of basic support
  • accelerated response times for PrioB and C
  • Custom patches for customers on request
  • „Flat rate for product templates and icons

AixBOMS Extended Support

  • all features of standard support
  • Custom Repository at AixpertSoft incl. update tests
  • Operating AixBOMS on terminal technology
  • Divergent Application Server
  • Operation of AixBOMS on Oracle RAC, Dataguard or HA



For project planning and consulting services, please contact us direct, or enquire with the company I am able to give..