What ITSM features does AixBOMS offer?

Many customers are already using ITSM suites to support their user services (Service Desk) and IT operations. They are primarily used for tasks in incident, problem, release, change, and configuration management. The definition, creation, execution, and maintenance of processes based on building blocks and automated workflows, as well as their assessment and evaluation through sophisticated reporting, are of particular importance.

AixBOMS has its own workflow engine, which controls and automates all work processes in the IT management landscape. With the AixBOMS Workflow Designer Can you graphically break down a workflow into sub-processes, assign activities, assign roles for execution, and agree on conditions for transitions from one activity to another. Once defined, activities can be easily modified and reused for later processes. The Problem Management application for the Incident and Problem discipline is programmed as part of the AixBOMS Suite for close interaction with the other modules. The focus is on the execution of complex, technical change management processes at the push of a button, address allocation (IPv4 / IPv6), proactive capacity planning (areas, rack units, virtual machines) and sophisticated configuration management.

Answers to the questions „how to link AixBOMS with ITSM systems“ and „why this can be useful“ can be found on our website at AixBOMS and ITSM.